Returns & Exchanges
At The Hustle Wig, we want you to feel confident in your crown, which is why we offer a 14-day return window for items in their original, unaltered condition. For hygiene reasons, all lace must remain uncut and the hair must be unworn to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team at [email protected] with your order number and photos of the wig to confirm it is in its original state.
Secure Packaging
Place the wig back in its original silk bag and box, ensuring all tags are attached and the lace is intact to avoid damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 5 business days of approval.
Quality Inspection & Refund
Once our specialists verify the unit's condition, your refund or exchange will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing